🛡️ TradeGuard
Buyer protection on every order
Protected payments. Every order. Every time. Your money is safe until you get exactly what you paid for.
How TradeGuard works
1
💳
You pay
Your payment goes to TradeGuard, not the seller. It's held securely in escrow.
2
📦
Seller delivers
The seller fulfills your order. You can chat with them the whole way.
3
✅
You confirm
Once you've checked everything is correct, you confirm delivery.
4
🔓
Funds release
Only then is the payment released to the seller. Not before.
What's covered
- ✓ Item, account or currency never delivered
- ✓ Wrong or misleading item delivered
- ✓ Account recovered or banned after purchase
- ✓ Service not completed as described
- ✓ Seller stops responding
How to stay protected
- → Always pay through the marketplace — never off-platform.
- → Keep all communication in marketplace chat.
- → Only confirm delivery once you've verified your order.
- → If something's wrong, open a dispute right away.
Need to open a dispute?
If your order isn't right, head to the order in your dashboard and open a dispute. Funds stay frozen while our team reviews the evidence and makes a fair decision — usually within hours.