Refund Policy

Last updated: June 2026

AYO MARKET protects every order with TradeGuard. Your payment is held safely and only released to the seller after you confirm delivery — so you're covered if something goes wrong.

When you're eligible for a refund

  • The item or service was not delivered.
  • What you received was not as described or didn't work.
  • An account/item was recovered, reversed, or banned shortly after delivery (within the warranty window).
  • The seller is unresponsive and hasn't delivered in the promised time.

How to request a refund

Open a dispute from your order page before the protection window ends, and describe the issue with any evidence (screenshots, chat logs). Our team reviews both sides and decides fairly — outcomes can be a full refund, a partial refund, or release to the seller.

Protection window

After a seller marks an order delivered, you have the protection window to confirm or dispute. If you do nothing and no dispute is open, funds auto-release to the seller. Always check your item before confirming receipt.

How refunds are paid

Approved refunds are returned to your original payment method or as account credit where applicable. Processing time depends on the payment network (crypto refunds are typically quick once approved).

What's usually not refundable

  • Buyer's remorse after a correct, as-described delivery was confirmed.
  • Issues caused by the buyer (e.g. sharing credentials, breaking a game's rules).
  • Requests made long after the protection/warranty window has closed.

Fraud & abuse

Chargeback abuse, false claims, or attempts to defraud sellers may result in account suspension. Honest buyers are always protected.

Need help?

Open a dispute on your order, or contact support@ayomarket.shop.

This Refund Policy is a general template for AYO MARKET and is not legal advice.